eLearning Company Insight: How has eLearning Evolved?

When eLearning started to be used in regular commercial businesses about 30 years ago, the only companies that could afford to create and sustain this new learning format were very large organizations. There was an argument for about 20 of those years about whether or not eLearning was as effective in training employees as face-to-face training. (Short answer, yes!)

Nevertheless, most organizations had a tough time justifying the expense of time, effort, and money that it took to create courses that inevitably had to be updated or fully changed because of changes in the organization or content.

Developing Leaders for the “New Normal”

As we enter the second stage of work transformation as a result of global disruptions due to the COVID-19 pandemic, businesses and leaders need to start really thinking about what they will do to develop leaders in this ‘new normal.' What had been previously seen and expected in leadership and management practices must be adjusted, re-learned, or tossed to better fit the working and living conditions we have today. New leadership needs to focus on how to lead a distributed workforce, how to appreciate and capitalize on new global opportunities, and how to lead with human capital leadership skills (empathy, emotional intelligence, and autonomy management).

How to Plan Software Training Rollouts in the Virtual World

When thinking of planning software training, you want to start with broad conceptualizing and move to practical models.

The Importance of Software User Adoption

The clients' point of view determines the ultimate value and success of a piece of software. Regardless of whether you have the fanciest innovation backing it up, if you don’t profit from it or even understand it, it is useless.

How to Identify When You Need a Custom Sales Training Program

Today, when there's a competitive business environment, applying a tool to improve your business and become better than your competitors is useful. With challenges and developments in the market, it's important to have the right knowledge of buyer behavior and have the right tools to keep up. To be one step ahead, your company should have a strong sales team. Not only does a strong sales and service training program give the company immense benefits, but it also opens doors for many opportunities.

Sales development is the key to outsell your competitors and build strong relationships for future business.

Topics for your Customer Success Training Program

The role of a customer success manager, or customer success teams, is a valuable asset to any company. By upskilling customer service employees up to customer success representatives, you'll ensure short and long-term growth for your company.

How to Plan Effective Leadership Skills Training?

The leadership team can cause employees to thrive or fail depending on their actions. Effective leaders who lead by example and convey the company’s vision and mission give their employees someone to look up. They help build a way that gives employees ownership in the company's performance and helps employees feel more invested in the work they do. Effective leaders are personable and make it easy for employees to talk things through with them. Excellent leadership is important for a company's future success, but leadership development training is essential in order to create great leaders. Even employees in leadership positions need ongoing training and support. Becoming a leader or the head of an organization who develops more effective leaders is not only gratifying but also vital to the longevity of the organization.

How to Drive Technology User Adoption

It's without any doubt that technology has become a critical component in the modern business environment. Using technologies organizations communicate faster and seamlessly when training is done effectively. For example, Salesforce training, Workday training, and SAP training are critical when they are implemented. In addition, storage, processing, and retrieval of information is no longer a problem. But all these can't be true if we don't know the best way to adopt the technology.

To ensure successful technology user adoption, you should know how to handle and use new technical concepts. Also, you need to be able to know which option is the most appropriate for your organization. Below are five tips you can use to drive technology user adoption.

5 Tips for Successful User Adoption of New Technology

Technology is a critical tool for any business that wants to maintain a competitive edge. Every day, new technology springs up, and you may find yourself in need of a technology upgrade for your business.

Effecting change isn’t always easy, and user adoption of new technology can sometimes be difficult to achieve as employees may not be open to change. To combat this, develop a communication plan, explain the benefits the change will bring, and encourage your employees to adopt. Let's take a deep dive into five tips to consider with technology user adoption.

What Is Customer Success Manager Training?

Customer success is, or should be the goal of every business. It means ensuring customers achieve their desired outcomes by using the products or services that they buy. True customer success combines customer satisfaction with relationship-focused client management.

It ensures the goals of the customer and the business are aligned and have outcomes that are mutually beneficial.

Ultimately, customer success managers' goal is to make customers happy and improve their value to the company.

What is Technology User Adoption?

Technology user adoption, in a nutshell, means that all of your company's technology assets are being used at an optimal level. If your employees don’t adopt your new technology, what was the point in introducing it? When introducing updates or new software, you have to prepare your employees for these adjustments. That's where user adoption training comes into play. If your company has software changes, or employees are resistant to change - you'll need to develop a technology user adoption strategy.