How to Implement CRM Training

Posted by Rachael Jones on Jun 2, 2021 9:30:00 AM

How to Implement CRM Training (CRM Training Pitfalls)

 

Customer Relationship Management (CRM) systems such as Salesforce, SAP and Workday have radically changed the way companies manage their relationship with clients. More and more firms have started using these tools to connect to their clients better, improve their customer service, automate tasks, and improve data and reporting capabilities, plus much more.

Proper CRM training ensures that all users understand how to use the CRM and understand how the tool can benefit their daily workflow and make their life easier. This in turn will lead to higher user adoption – a must for any new training initiative.

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Topics: software training, user adoption, user adoption training, CRM Training, salesforce, SAP Training, workday training, Customer Relation Management, customer relation management training

Why Technology Training Fails

Posted by Rachael Jones on May 19, 2021 9:30:00 AM

Reasons Technology Training Fails

Many organizations successfully integrate new technology, but what happens when the training fails? According to Forbes, it has never been more important for a company to improve technology user adoption than it is today.


With US companies spending over $70 billion on training annually, it may be shocking to learn that almost 90% of newly learned skills are forgotten within one year - "Forgetting Curve". It may also be surprising to learn that budget is not the key factor determining the success, or failure of the training.


Poorly implemented technology training can have a negative impact on productivity, morale, and revenue. Awareness of the common reasons that training fails will enable your organization to avoid it happening to you and to ensure successful implementation of new technology by putting an effective user adoption plan in place.

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Topics: software training, technology training, user adoption, technology implementation, technology trainers, salesforce training, Technology and Change, SAP Training, salesforce user adoption, new technology training, workday training

How to Implement SAP Training to Ensure High User Adoption  

Posted by Rachael Jones on Sep 2, 2020 9:30:00 AM

How to implement SAP training to ensure high User Adoption

 

Around the world, well over 400,000 businesses use SAP. This popular system facilitates the management of enterprise resources and business commitments across Sales, Accounting, Payroll, Purchasing, and other departments. Besides its ERM capabilities, SAP also offers HR and CRM applications. 
 
Leveraging the full power of SAP requires skilled end-users, and they require effective training. Opting not to invest in training increases the risk of employees being slow to adopt your new SAP dependent procedures or not properly using software features. 


When properly instructed, your employees will understand the applications used by your business and how to put them to their best use.  
 
How can you ensure high levels of SAP user adoption and proper utilization? This high level guide will walk you through the steps to create a successful SAP training program. 

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Topics: user adoption, user adoption training, user adoption checklist, SAP Training

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