How to Implement CRM Training (CRM Training Pitfalls)

 

Customer Relationship Management (CRM) systems such as Salesforce, SAP and Workday have radically changed the way companies manage their relationship with clients. More and more firms have started using these tools to connect to their clients better, improve their customer service, automate tasks, and improve data and reporting capabilities, plus much more.

Proper CRM training ensures that all users understand how to use the CRM and understand how the tool can benefit their daily workflow and make their life easier. This in turn will lead to higher user adoption – a must for any new training initiative.

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Topics: software training, user adoption, user adoption training, CRM Training, salesforce, SAP Training, workday training, Customer Relation Management, customer relation management training

Reasons Technology Training Fails

Many organizations successfully integrate new technology, but what happens when the training fails? According to Forbes, it has never been more important for a company to improve technology user adoption than it is today.

With US companies spending over $70 billion on training annually, it may be shocking to learn that almost 90% of newly learned skills are forgotten within one year - "Forgetting Curve". It may also be surprising to learn that budget is not the key factor determining the success, or failure of the training.

Poorly implemented technology training can have a negative impact on productivity, morale, and revenue. Awareness of the common reasons that training fails will enable your organization to avoid it happening to you and to ensure successful implementation of new technology by putting an effective user adoption plan in place.

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Topics: software training, technology training, user adoption, technology implementation, technology trainers, salesforce training, Technology and Change, SAP Training, salesforce user adoption, new technology training, workday training

Top 10 Viewed Videos of 2020

As 2020 comes to a close, we've summarized our top 10 viewed videos of the year. So sit back, relax and enjoy! 

Not surprisingly, we see eLearning and Instructional Design ranking high on the list, as many of us worked to continue our learning initiative while many of us adapted to the new normal of working and learning from home. 

 

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Topics: custom eLearning solution, virtual instructor led training, user adoption, corporate training partnership, training outsourcing, corporate training services, corporate training blog

Top 10 Blogs of 2020

As we get ready to bid farewell to 2020, we've summarized our top 10 blogs of the year. Take a trip down memory lane, read one of the blogs you might have missed, or reacquaint yourself with some top tips!

Our top blogs of 2020 give us a good insight into what a lot of us were preoccupied with in the year, not surprisingly including Virtual Instructor Led Training, User Adoption of New Technology and eLearning ranking high on the list as many of us adapted to the new normal of working and learning from home. 

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Topics: custom eLearning solution, virtual instructor led training, user adoption, corporate training partnership, training outsourcing, corporate training services, corporate training blog

How to Implement a Workday Training Program to Ensure High User Adoption

 

With business strategies and processes constantly changing due to both internal as well as external factors, it’s important for companies to continue adapting to these changes. Ensuring that your staff are trained is one area that you must keep up with to ensure you match the pace of the ever-changing workplace demands.

Consequently, there is a necessity to have a mechanism that ensures employees stay afloat with trends in the business world. Regular training and updates to the human resources management system are vital for a business to remain agile.

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Topics: technology training, user adoption, user adoption training, user adoption checklist, Technology and Change, user adoption of new technology, new technology training, user adoption new technology, workday, workday training, workday training program

Strategies to Increase Adoption of New Technology

 

Technology has become a critical tool in every business, which helps to maintain competitive advantage. It’s also ever changing, with new features and options coming out every year. So, how can you and your team stay Up-to-date?

Changes to technology often impact your employees, as many aren’t willing to accept the change with open arms. By implementing technology training and explaining the usefulness of the tools for both the business and their workflows can have a huge impact on your success. Implement  strategies to make it easy to understand these tools, increase employee productivity and help your employees embrace the new technology.

 

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Topics: technology training, user adoption, user adoption training, user adoption checklist, Technology and Change, user adoption of new technology, new technology training, user adoption new technology

How to Increase User Adoption of New Technology

Those of us who have worked through botched technology roll-outs know that those shiny, exciting tech additions will quickly turn disastrous if the new users have little interest in it, and struggle to adopt the technology. It's important to understand that implementing new technology that ensures high user adoption will be different for all organizations, industries and departments.

Think of an employee, that doesn't enjoy working with a newly implemented CRM. Their constant negativity about it has begun to poison the people around them, that might have otherwise openly adopted the new system.

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Topics: technology training, user adoption, user adoption training, user adoption checklist, technology implementation, new technology rollout, user adoption of new technology, new technology training, user adoption new technology

How to implement SAP training to ensure high User Adoption

 

Around the world, well over 400,000 businesses use SAP. This popular system facilitates the management of enterprise resources and business commitments across Sales, Accounting, Payroll, Purchasing, and other departments. Besides its ERM capabilities, SAP also offers HR and CRM applications. 
 
Leveraging the full power of SAP requires skilled end-users, and they require effective training. Opting not to invest in training increases the risk of employees being slow to adopt your new SAP dependent procedures or not properly using software features. 

When properly instructed, your employees will understand the applications used by your business and how to put them to their best use.  
 
How can you ensure high levels of SAP user adoption and proper utilization? This high level guide will walk you through the steps to create a successful SAP training program. 

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Topics: user adoption, user adoption training, user adoption checklist, SAP Training

How to Find The Right Salesforce Training Vendor

Wondering Which Company Provides Good Salesforce Training?

Leading the employee training initiative to support a new Salesforce CRM implementation can be a daunting task depending on how effectively change is managed at your organization.

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Topics: software trainers, software training, user adoption, user adoption training, salesforce training, new software implmenetation, salesforce trainer

5 Issues to Address with Custom Salesforce Training

Increasing Software User Adoption with the Right Employee Training

Many organizations put the investment into a Salesforce platform and await the magic to start! What actually ends up happening however, can be a shocker to leadership and frustrating to management who needs to provide results.

The truth is, like many other new software implementations, a big part of successful integration across users depends on the acceptance to change on part of the employees.

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Topics: user adoption, salesforce training, new technology rollout, training services provider