When Should I Hire a Permanent
Instructional Designers vs. Contract?

An Instructional Designer can prove to be a great asset to any business, since they are responsible for ensuring that learners understand a new education concept. But a good Instructional Designer does much more than that. In the ever-changing world of business climate and education, they redesign courses, develop complete methods for learning initiatives, and create learning materials such as student guides and teaching manuals to provide an excellent, well thought out learning experience.

Instructional Designers work in many different fields, including schooling and education, government, business, or even the military. They are versatile and often work either as an individual or within a wider group setting.

But, do you know when should you hire an Instructional Designer as a permanent team member, or only on a contract basis?

Top 10 Viewed Videos of 2020

As 2020 comes to a close, we've summarized our top 10 viewed videos of the year. So sit back, relax and enjoy! 

Not surprisingly, we see eLearning and Instructional Design ranking high on the list, as many of us worked to continue our learning initiative while many of us adapted to the new normal of working and learning from home. 

Top 10 Blogs of 2020

As we get ready to bid farewell to 2020, we've summarized our top 10 blogs of the year. Take a trip down memory lane, read one of the blogs you might have missed, or reacquaint yourself with some top tips!

Our top blogs of 2020 give us a good insight into what a lot of us were preoccupied with in the year, not surprisingly including Virtual Instructor Led Training, User Adoption of New Technology and eLearning ranking high on the list as many of us adapted to the new normal of working and learning from home. 

Working With a Virtual Training Producer

Given the major transition that many of us have made in 2020 into virtual learning and meetings, it's no surprise that there have been fast developments and widespread adoption onto virtual platforms and apps for hosting this service.

However, as many of us were thrown into this new virtual world so quickly, many people are still uncomfortable with, and are unsure of how to use these virtual platforms to their full potential. Not everyone is tech savvy, or so willing to accept a new way of doing things. Many learning leaders or Virtual Instructors simply don’t have the time to lead a virtual training session, while dealing with issues, or platform intricacies.

That’s where Virtual Producers come in. We’ll explain what a virtual producer is, what a virtual producer does, and why you should hire one.

5 Best Practices for Custom eLearning Course Development

As a result of the COVID-19 pandemic, working and learning online has become a greater part of our everyday lives, more so than ever before. This shift has allowed schools, universities, and many companies to continue their work remotely, and in turn has changed the way we learn, plan our training, or develop our employees.

With in-person classroom training no longer an option for many places across the country, learning leaders are shifting their focus to eLearning opportunities.

This technology has allowed for learning and training to continue as it suits different needs, tight schedules, or those working at home. With many businesses now taking this approach to train and develop their employees, how do you create engaging eLearning and a worthwhile learning experience?

How to Implement a Workday Training Program: Ensure High User Adoption

With business strategies and processes constantly changing due to both internal as well as external factors, it’s important for companies to continue adapting to these changes. Ensuring that your staff are trained is one area that you must keep up with to ensure you match the pace of the ever-changing workplace demands.

Consequently, there is a necessity to have a mechanism that ensures employees stay afloat with trends in the business world. Regular training and updates to the human resources management system are vital for a business to remain agile.

Strategies to Increase Adoption of New Technology

Technology has become a critical tool in every business, which helps to maintain competitive advantage. It’s also ever changing, with new features and options coming out every year. So, how can you and your team stay Up-to-date?

Changes to technology often impact your employees, as many aren’t willing to accept the change with open arms. By implementing technology training and explaining the usefulness of the tools for both the business and their workflows can have a huge impact on your success. Implement  strategies to make it easy to understand these tools, increase employee productivity and help your employees embrace the new technology.

Looking for more information on how to successfully implement new technology?

Download below our FREE eBook 'Technology User Adoption Checklist'

for a step by step guide to a successful technology rollout. 

How to Incorporate Empathy in Sales

It is often said that empathy is one of the necessary tools for a salesperson to succeed in making sales. Empathy, the ability to feel what someone else feels, is necessary for a salesperson to understand clients and their needs.

Unlike sympathy, which is the ability to agree with what someone else is feeling, empathy can help a salesperson to connect with clients from their perspectives. This helps the salesperson to understand the client’s feedback about a product or service being offered.

Increase Your Revenues, with Software Sales Training Programs

In many companies, sales teams are critical in the generation of consistent revenue. Unlike other teams in a company, your sales teams are at the forefront of business transactions, making them key contributors to clients’ decisions. As the market shifts, are you confident that your sales team have the skills needed to grow new markets, while maintaining relationships with their valued clients? Maybe its time for a Sales Training Program!

Investing in a sales training program equips your sales team with the appropriate skills and knowledge to attract and retain new clients. It is also a good way to provide your sales team with proven strategies on managing client interactions, with the hope of increasing revenue. 

Tips to Improve Customer Service Satisfaction

The success of every business depends on various factors. But the most crucial element is customer satisfaction. Without customers, you cannot experience growth. Since you likely aim to generate profits and expand your business, you need to invest more time and effort in streamlining your services by training your staff to handle all customer-related issues.

It's how you treat your customers that determine how far you go. In today's highly competitive world, every business strives to retain customers. Meaning, you need to treat your clients well to avoid losing them to your competitors. This might sound obvious, but many companies continue to fail or under deliver when it comes to their customer service.