Challange
A North American consulting firm was engaged to lead the system implementation training of a workforce management system for a major grocery retailer, which operates hundreds of locations across the country. While the consultancy managed the technical rollout, they required a robust employee training solution to ensure successful adoption across its diverse operational teams.
The retailers workforce included both English and French-speaking employees, making bilingual delivery essential. With a strict three-month timeline ahead of the system launch, the consulting firm sought external expertise to design and deliver a customized, bilingual training program that could be deployed quickly, accommodate varying roles, and support consistent user performance across all store locations.
Solution
Our team partnered closely with the consultancy’s project managers and subject matter experts to conduct a comprehensive Training Needs Analysis, aligned with the software’s functionality and the client’s operating environment.
We designed a bilingual eLearning Development solution, featuring:
-
Custom-built learning modules in both English and French
-
Scenario-based training tied to day-to-day system use
-
Content optimized for rapid deployment and long-term reference
The entire solution was delivered within a three-month timeline, without requiring additional support from the client’s internal training team.
Throughout the process, our flexible, client-centered approach ensured seamless alignment with the project’s timeline, language requirements, and technical goals.
Results
The training solution became a key part of the successful software rollout:
-
100% of training delivered on time and on budget
-
Dual-language support ensured organization-wide accessibility
-
Seamless integration with software launch activities
-
High satisfaction ratings from end-users and stakeholders
By delivering training excellence, the consultancy expanded its service offering and reinforced its value as a trusted implementation partner.
