5 Best Practices for Custom eLearning Course Development

Posted by Rachael Jones on Nov 25, 2020 9:30:00 AM

 

5 Best Practices for Custom eLearning Course Development

As a result of the COVID-19 pandemic, working and learning online has become a greater part of our everyday lives, more so than ever before. This shift has allowed schools, universities, and many companies to continue their work remotely, and in turn has changed the way we learn, plan our training, or develop our employees.

With in-person classroom training no longer an option for many places across the country, learning leaders are shifting their focus to eLearning opportunities.

This technology has allowed for learning and training to continue as it suits different needs, tight schedules, or those working at home. With many businesses now taking this approach to train and develop their employees, how do you create engaging eLearning and a worthwhile learning experience?

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Topics: eLearning program, custom eLearning solution, custom eLearning, contract elearning developer, Custom eLearning Course Development

How to Implement a Workday Training Program to Ensure High User Adoption

Posted by Rachael Jones on Nov 18, 2020 9:30:00 AM

How to Implement a Workday Training Program to Ensure High User Adoption

 

With business strategies and processes constantly changing due to both internal as well as external factors, it’s important for companies to continue adapting to these changes. Ensuring that your staff are trained is one area that you must keep up with to ensure you match the pace of the ever-changing workplace demands.

Consequently, there is a necessity to have a mechanism that ensures employees stay afloat with trends in the business world. Regular training and updates to the human resources management system are vital for a business to remain agile.

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Topics: technology training, user adoption, user adoption training, user adoption checklist, Technology and Change, user adoption of new technology, new technology training, user adoption new technology, workday, workday training, workday training program

5 Strategies to Increase Adoption of New Technology

Posted by Rachael Jones on Nov 11, 2020 9:30:00 AM

5 Strategies to Increase Adoption of New Technology

 


Technology has become a critical tool in every business, which helps to maintain competitive advantage. It’s also ever changing, with new features and options coming out every year. So, how can you and your team stay Up-to-date?

Changes to technology often impact your employees, as many aren’t willing to accept the change with open arms. By implementing technology training and explaining the usefulness of the tools for both the business and their workflows can have a huge impact on your success. Implement  strategies to make it easy to understand these tools, increase employee productivity and help your employees embrace the new technology.

 

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Topics: technology training, user adoption, user adoption training, user adoption checklist, Technology and Change, user adoption of new technology, new technology training, user adoption new technology

How to Incorporate Empathy in Sales

Posted by Rachael Jones on Nov 4, 2020 9:30:00 AM

How to Incorporate Empathy in Sales

It is often said that empathy is one of the necessary tools for a salesperson to succeed in making sales. Empathy, the ability to feel what someone else feels, is necessary for a salesperson to understand clients and their needs.

Unlike sympathy, which is the ability to agree with what someone else is feeling, empathy can help a salesperson to connect with clients from their perspectives. This helps the salesperson to understand the client’s feedback about a product or service being offered.

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Topics: sales training, sales consultant, sales training consultant, sales training programs, sales & customer service training, empathy in sales

Increase Your Revenues, with Software Sales Training Programs

Posted by Rachael Jones on Oct 28, 2020 9:30:00 AM

Increase Your Revenues, with Software Sales Training Programs

In many companies, sales teams are critical in the generation of consistent revenue. Unlike other teams in a company, your sales teams are at the forefront of business transactions, making them key contributors to clients’ decisions. As the market shifts, are you confident that your sales team have the skills needed to grow new markets, while maintaining relationships with their valued clients? Maybe its time for a Sales Training Program!

Investing in a sales training program equips your sales team with the appropriate skills and knowledge to attract and retain new clients. It is also a good way to provide your sales team with proven strategies on managing client interactions, with the hope of increasing revenue. 

 

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Topics: sales training, sales training consultant, sales training consultants, sales training programs, software sales training programs

Tips to improve Customer Service Satisfaction

Posted by Rachael Jones on Oct 21, 2020 9:30:00 AM

Tips to Improve Customer Service Satisfaction

The success of every business depends on various factors. But the most crucial element is customer satisfaction. Without customers, you cannot experience growth. Since you likely aim to generate profits and expand your business, you need to invest more time and effort in streamlining your services by training your staff to handle all customer-related issues.

It's how you treat your customers that determine how far you go. In today's highly competitive world, every business strives to retain customers. Meaning, you need to treat your clients well to avoid losing them to your competitors. This might sound obvious, but many companies continue to fail or under deliver when it comes to their customer service.

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Topics: sales & customer service training, customer service training needs analysis, customer service skills training, customer service satisfaction, customer service

How to Increase User Adoption of New Technology

Posted by Rachael Jones on Oct 14, 2020 9:30:00 AM


How to Increase User Adoption of New Technology

Those of us who have worked through botched technology roll-outs know that those shiny, exciting tech additions will quickly turn disastrous if the new users have little interest in it, and struggle to adopt the technology. It's important to understand that implementing new technology that ensures high user adoption will be different for all organizations, industries and departments.

Think of an employee, that doesn't enjoy working with a newly implemented CRM. Their constant negativity about it has begun to poison the people around them, that might have otherwise openly adopted the new system.

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Topics: technology training, user adoption, user adoption training, user adoption checklist, technology implementation, new technology rollout, user adoption of new technology, new technology training, user adoption new technology

How to Figure out your Customer Service Training Needs

Posted by Rachael Jones on Oct 7, 2020 9:30:00 AM

How to Figure out Your

Customer Service Training Needs

 

The Importance of Customer Service

In today's competitive and every changing business market, customer service is more important than ever. It is great to have a product or service that is top-notch, but it doesn't mean anything if you can't provide your customers and clients the service they expect and deserve. The truth is that an overwhelming majority of clients will tell you that the service a company provides is just as important as the product or services they offer.
With this in mind, it is essential for a company to assess any customer service training needs they may have and address them promptly. A failure to do so could result in a loss of business and market share.

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Topics: customer service training, sales and service training, customer service training needs analysis, customer service skills training, quality customer service training

Sales & Customer Service Training: Top Topics

Posted by Rachael Jones on Sep 30, 2020 9:30:00 AM

Sales & Customer Service Training: Top Topics

 

It cannot be understated how essential sales and service training is to your staff. A well-trained sales team will directly impact your company’s bottom-line by producing newer and a higher frequency of opportunities.

A sales manager’s responsibilities do not end at the recruiting and hiring stage. Once your company has hired talented sales professionals, it is up to the sales manager to upskill their team and make sure they have every tool at their disposal to be effective sales professionals.

There are several topics that should be covered when any type of sales training is taking place. This will ensure that your sales team is setup for success, with the right knowledge and skills to get the job done.

 

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Topics: sales training, sales training consultants, customer service training, sales training programs, sales and service training, sales & customer service training

Sales Enablement Tips: How to Conduct a Sales Training Session

Posted by Rachael Jones on Sep 23, 2020 9:30:00 AM

Sales Enablement Tips: How to Conduct a Sales Training Session

Coordinating an incredible sales training session can be an overwhelming task. Keep the momentum going, ideas coming, and ensure that everyone is engaged to achieve a successful sales training program.

Regardless of their experience, any sales representative can profit from sales training since knowing how to sell is a continuous process.

Sales reps consistently have new techniques and technologies to learn to sell successfully. Do you want to know how to conduct a successful sales training session?

Here are some useful sales enablement tips to kick you off in leading a productive sales training session that brings value to you and your team.

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Topics: eLearning solutions, sales training, eLearning services, sales training consultant, sales enablement, sales training programs, eLearning Development, sales enablement tips

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