Rachael Jones

Recent Posts

Components of a Training Needs Assessment

Posted by Rachael Jones on Sep 22, 2021 9:30:00 AM

Components of a Training Needs Assessment

The Importance of a Training Needs Assessment and Learning Strategy


Change is necessary for organizations to succeed and grow. This requires the right technology, processes, and individuals to ensure opportunities available through change can be maximized. If you do not have time or resources to conduct a training needs assessment, you can still complete your project and release training to your employees, but without a corporate Training Needs Assessment, will the training achieve the objectives you wanted it to?

Training Needs Assessments will help you to make decisions about who needs the most impactful training, what that training should be, and how you can measure your success without spending money, time, and productivity you can’t afford.

Read More

Topics: training needs assessment, training needs assessment questions, training needs analysis, Training Needs Assessment Template, customer service training needs analysis, how to do a training needs assessment, Components of a Training Needs Assessment

How To: Designing Virtual Instructor Led Training

Posted by Rachael Jones on Sep 15, 2021 9:30:00 AM

Designing Virtual Instructor Led Training

Over the last 18 months, many companies had to quickly move their operations into the virtual world, and this change has left many companies rethinking what their return to normal will look like. 

Companies are now focusing on shifting a better part of their workforce to working from home, or in a hybrid model between the office and home.

This has boosted the popularity of designing Virtual Instructor Led Training, or vILT. This training was always a popular option, but with more dispersed employees and students, it has become a great option to deliver training to those dispersed throughout the country, or just working out of the traditional office environment. 

Read More

Topics: virtual training, virtual training tips, vilt, virtual instructor led training, virtual instructor lead, vilt trainers, virtual classroom, vilt training tips, Virtual Instructor Led training Best Practices, hiring a virtual instructor, Designing virtual instructor led training

eLearning Company Insight: How has eLearning Evolved?

Posted by Rachael Jones on Sep 8, 2021 9:30:00 AM

eLearning Company Insight: How has eLearning Evolved?

When eLearning started to be used in regular commercial businesses about 30 years ago, the only companies that could afford to create and sustain this new learning format were very large organizations. There was an argument for about 20 of those years about whether or not eLearning was as effective in training employees as face-to-face training. (Short answer, yes!)

Nevertheless, most organizations had a tough time justifying the expense of time, effort, and money that it took to create courses that inevitably had to be updated or fully changed because of changes in the organization or content.

Read More

Topics: custom eLearning solution, eLearning change management, contract elearning developer, elearning companies, eLearning Development, top elearning development companies

Developing Leaders for the “New Normal”

Posted by Rachael Jones on Sep 1, 2021 9:30:00 AM

Developing Leaders for the “New Normal”

 

As we enter the second stage of work transformation as a result of global disruptions due to the COVID-19 pandemic, businesses and leaders need to start really thinking about what they will do to develop leaders in this ‘new normal.' What had been previously seen and expected in leadership and management practices must be adjusted, re-learned, or tossed to better fit the working and living conditions we have today. New leadership needs to focus on how to lead a distributed workforce, how to appreciate and capitalize on new global opportunities, and how to lead with human capital leadership skills (empathy, emotional intelligence, and autonomy management).

Read More

Topics: leadership development, elearning leaders, learning leaders, leadership development program, effective leadership skills training, Effective Leadership Training, developing leaders

How to Plan Software Training Rollouts in the Virtual World

Posted by Rachael Jones on Aug 25, 2021 9:30:00 AM

How to Plan Software Training Rollouts in the Virtual World

When thinking of planning software training, you want to start with broad conceptualizing and move to practical models.

The Importance of Software User Adoption

The clients' point of view determines the ultimate value and success of a piece of software. Regardless of whether you have the fanciest innovation backing it up, if you don’t profit from it or even understand it, it is useless.


Read More

Topics: software training, user adoption, user adoption training, user adoption checklist, new software implmenetation, software implementation, user adoption new technology, software sales training programs, technology user adoption

How to Identify When You Need a Custom Sales Training Program

Posted by Rachael Jones on Aug 18, 2021 9:30:00 AM

How to Identify When You Need a Custom Sales Training Program


Today, when there's a competitive business environment, applying a tool to improve your business and become better than your competitors is useful. With challenges and developments in the market, it's important to have the right knowledge of buyer behavior and have the right tools to keep up. To be one step ahead, your company should have a strong sales team. Not only does a strong sales and service training program give the company immense benefits, but it also opens doors for many opportunities.

Sales development is the key to outsell your competitors and build strong relationships for future business.

Read More

Topics: sales training, sales training consultants, salesforce training, sales training programs, sales & customer service training, custom sales training program

What Should Be Included in Customer Success Training?

Posted by Rachael Jones on Aug 11, 2021 9:30:00 AM

Topics for your Customer Success Training Program

 

The role of a customer success manager, or customer success teams, is a valuable asset to any company. By upskilling customer service employees up to customer success representatives, you'll ensure short and long-term growth for your company.

Read More

Topics: customer success manager training, customer success, customer success manager skills, customer success manager, customer success training

The Benefits of Leadership Development

Posted by Rachael Jones on Aug 4, 2021 9:30:00 AM

How to Plan Effective Leadership Skills Training?

The leadership team can cause employees to thrive or fail depending on their actions. Effective leaders who lead by example and convey the company’s vision and mission give their employees someone to look up. They help build a way that gives employees ownership in the company's performance and helps employees feel more invested in the work they do. Effective leaders are personable and make it easy for employees to talk things through with them. Excellent leadership is important for a company's future success, but leadership development training is essential in order to create great leaders. Even employees in leadership positions need ongoing training and support. Becoming a leader or the head of an organization who develops more effective leaders is not only gratifying but also vital to the longevity of the organization.

Read More

Topics: leadership development training, leadership development, leadership development program, effective leadership skills training

How to Drive User Adoption

Posted by Rachael Jones on Jul 28, 2021 9:30:00 AM

How to Drive Technology User Adoption

It's without any doubt that technology has become a critical component in the modern business environment. Using technologies organizations communicate faster and seamlessly when training is done effectively. For example, Salesforce training, Workday training, and SAP training are critical when they are implemented. In addition, storage, processing, and retrieval of information is no longer a problem. But all these can't be true if we don't know the best way to adopt the technology.

To ensure successful technology user adoption, you should know how to handle and use new technical concepts. Also, you need to be able to know which option is the most appropriate for your organization. Below are five tips you can use to drive technology user adoption.

Read More

Topics: technology training, user adoption training, user adoption checklist, new technology training, user adoption new technology, technology user adoption, technology user adoption skills training

5 Tips for Successful Technology User Adoption

Posted by Rachael Jones on Jul 21, 2021 9:30:00 AM

5 Tips for Successful User Adoption of New Technology

Technology is a critical tool for any business that wants to maintain a competitive edge. Every day, new technology springs up, and you may find yourself in need of a technology upgrade for your business.

Effecting change isn’t always easy, and user adoption of new technology can sometimes be difficult to achieve as employees may not be open to change. To combat this, develop a communication plan, explain the benefits the change will bring, and encourage your employees to adopt. Let's take a deep dive into five tips to consider with technology user adoption.

Read More

Topics: technology training, user adoption, user adoption of new technology, new technology training, user adoption new technology, technology user adoption

Read More