How to Figure out Your

Customer Service Training Needs

The Importance of Customer Service

In today's competitive and every changing business market, customer service is more important than ever. It is great to have a product or service that is top-notch, but it doesn't mean anything if you can't provide your customers and clients the service they expect and deserve. The truth is that an overwhelming majority of clients will tell you that the service a company provides is just as important as the product or services they offer.
With this in mind, it is essential for a company to assess any customer service training needs they may have and address them promptly. A failure to do so could result in a loss of business and market share.

Sales & Customer Service Training: Top Topics

It cannot be understated how essential sales and service training is to your staff. A well-trained sales team will directly impact your company’s bottom-line by producing newer and a higher frequency of opportunities.

A sales manager’s responsibilities do not end at the recruiting and hiring stage. Once your company has hired talented sales professionals, it is up to the sales manager to upskill their team and make sure they have every tool at their disposal to be effective sales professionals.

There are several topics that should be covered when any type of sales training is taking place. This will ensure that your sales team is setup for success, with the right knowledge and skills to get the job done.

Sales Enablement Tips: How to Conduct a Sales Training Session

Coordinating an incredible sales training session can be an overwhelming task. Keep the momentum going, ideas coming, and ensure that everyone is engaged to achieve a successful sales training program.

Regardless of their experience, any sales representative can profit from sales training since knowing how to sell is a continuous process.

Sales reps consistently have new techniques and technologies to learn to sell successfully. Do you want to know how to conduct a successful sales training session?

Here are some useful sales enablement tips to kick you off in leading a productive sales training session that brings value to you and your team.

How to Create an Engaging eLearning Experience From Top eLearning Development Companies

Whether you are just planning for your first eLearning training program, or have been in the eLearning space for years, creating an eLearning experience that has a lasting impact on the learners should be the goal.

When eLearning courses are engaging, learners are more motivated to apply the techniques and suggestions in their day-to-day lives and learn more effectively.

Here are 6 things you should consider when creating eLearning programs to ensure that they are interesting, motivating, and engaging.

How to Implement Salesforce Lightning Training to Ensure High User Adoption

What is Salesforce CRM and Salesforce Lightning?

IT, business services, manufacturing, retail, healthcare, finance, and telecommunications businesses all utilize Salesforce in their organizations. Salesforce is a customer relationship management software (CRM) that helps companies manage their relations with clients. It helps companies connect with their clients, streamline processes, and increase profits.

How to implement SAP training to ensure high User Adoption

Around the world, well over 400,000 businesses use SAP. This popular system facilitates the management of enterprise resources and business commitments across Sales, Accounting, Payroll, Purchasing, and other departments. Besides its ERM capabilities, SAP also offers HR and CRM applications. 
 
Leveraging the full power of SAP requires skilled end-users, and they require effective training. Opting not to invest in training increases the risk of employees being slow to adopt your new SAP dependent procedures or not properly using software features. 

When properly instructed, your employees will understand the applications used by your business and how to put them to their best use.  
 
How can you ensure high levels of SAP user adoption and proper utilization? This high level guide will walk you through the steps to create a successful SAP training program. 

Converting Instructor-Led Training to eLearning

With many companies realizing that they might not have the option to go back into the office anytime soon, many are considering converting their existing Instructor-led (ILT) material into eLearning, or online training.

There is still a huge need for existing employees and new hires to be trained on the latest software, processes and procedures. eLearning provides several benefits, such as a wider reach, the ability to have 24/7 access to learning, and automation.

Top eLearning Development Companies Various Authoring Tools 

The eLearning authoring tools have become extremely popular technologies for producing digital content, or “eLearning”. Authoring tools are most commonly used by Instructional Technologists in the Learning and Development space who are tasked with creating these online courses for employee training. These courses can range anywhere from compliance training, to health and safety training, even to leadership training. 

There are several different authoring tools for eLearning Developers to choose from. How can you choose the best one suited for your needs?  

You should base your choice off several of the following factors: 

• Your technical expertise 

• Your budget 

• How much content needs to be produced and managed 

• Scalability 

• Speed 

And the list goes on! 

Let’s take a look at our favorite eLearning development companies authoring tools choices as well as some of their features. 
 

Pharmaceutical Sales Training 

There may be no other medical industry that changes as much as pharmaceuticals.  

That's because new drugs, new medical data, and updates on drug interactions are discovered virtually every day. Therefore, pharmaceutical training needs to keep up with all new regulations that are essential for all pharmacy professionals and sales representatives. 

Custom pharmaceutical sales training is not only mandatory but allows pharmacy professionals and pharmaceutical sales representatives to break down an inherently complex and highly regulated industry. 

Picking the Right Instructional Designer 

In the fast-paced corporate world, businesses are under immense pressure to quickly adapt to constant changes in technology, work process, industry standards and the current business climate. The best way to meet those challenges is to use advanced training techniques to create a high-performing workforce.

The question is, how will you meet the training demands of your organization? 
 
Many enterprises turn to external training solutions. There are countless companies that offer general teaching experiences, or platforms but these present problems of their own. Because the courses are often designed for a broad application, they aren’t well-suited to meet the individual needs of your employees, or the specific requirements of your industry or business. This disconnect causes workers to be disengaged, wasting time and money spent on training. 

Download our FREE eBook - '5 Skills of a Great Instructional Designer' to get more information on Instructional Designers, and what to look for when hiring the right Instructional Designer for you.