How to Incorporate Empathy in Sales

Posted by Rachael Jones on Nov 4, 2020 9:30:00 AM

How to Incorporate Empathy in Sales

It is often said that empathy is one of the necessary tools for a salesperson to succeed in making sales. Empathy, the ability to feel what someone else feels, is necessary for a salesperson to understand clients and their needs.

Unlike sympathy, which is the ability to agree with what someone else is feeling, empathy can help a salesperson to connect with clients from their perspectives. This helps the salesperson to understand the client’s feedback about a product or service being offered.

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Topics: sales training, sales consultant, sales training consultant, sales training programs, sales & customer service training, empathy in sales

How To Know When You Need Sales Consulting?

Posted by Lora Boiago on Apr 12, 2013 11:16:00 AM


Organizations of all shapes, sizes and industries need guidance and training in generating and closing sales.  Sales consultants promote and sell products or services to clients and customers.  Ensuring adequate training of these consultants is imperative to an organizations success, as they are the liaison between that organization and clients.  Excellent sales consultants maintain contacts and build lasting relationships based on trust and integrity. 

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Topics: training consultant, training consultants, sales consultant, sales consultants, sales training consultant, sales training consultants

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