TrainingFolks Blog

Your Guide to Exceptional Customer Service Training – From Top Training Consultants

Posted by Ashley White on Aug 24, 2015 3:33:00 PM

Without exceptional customer service training you could be turning potential customers away and losing your existing ones. 

Download our Exceptional Customer Service Training Checklist created by our top training consultants to help you determine the quality of your current customer service program and how to implement an improvement program based on any gaps.

Customer Service Training  Checklist

Did you know?

  • Satisfied customers tell 4 to 5 others
  • Dissatisfied customers tell 9 to 12 others —
  • Only 4% of dissatisfied customers complain. If you respond within 24 to 48 hours, 82–95% of them will do business with you again

Read More

Topics: training consultants, corporate training, training companies, customer service training

Checklist for Facilitating Effective Meetings from Top Training Consultants

Posted by Ashley White on May 15, 2015 3:16:00 PM

Training Consultants can relate to the fact that most of our day is spent dealing with e-mails, memo and phone calls. Meetings are still one of the most effective ways for us to share and exchange information, collaborate, receive feedback and plan for important decisions.

Read More

Topics: training consultant, training consultants, facilitators, training company, training companies, onboarding checklist, top training company, facilitation, effective meetings

Top Training Company TrainingFolks Receives an A+ from BBB

Posted by Ashley White on Apr 15, 2015 11:33:00 AM

 

 

For the fourth year in a row, the BBB has determined that top training company TrainingFolks receives an A+ rating for meeting and/or exceeding BBB accreditation standards, which includes a commitment to make a good faith effort to resolve any consumer complaints.

Read More

Topics: training consultants, instructional designers, facilitators, TrainingFolks, training companies, BBB

Training Companies Discovered: 4 Benefits of Gamification

Posted by Ashley White on Nov 12, 2014 3:21:00 PM


 Definition:  gam·i·fi·ca·tion ;ˌ(ɡāmifəˈkāSHən/)

noun               

the application of typical elements of game playing (e.g., point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing technique to encourage engagement with a product or service.

"gamification is exciting because it promises to make the hard stuff in life fun"

Read More

Topics: training consultant, training consultants, training company, training companies, training and development companies, best training companies, blended learning onboarding program for new employ, training program, Gamification

8 Corporate Training Tips for the Millennial Generation

Posted by Ashley White on Oct 7, 2014 9:30:00 AM

In today’s workplace training consultants from various training companies see three common generations when doing content development:

1)      Baby Boomers (1946-1964)

2)      Generation X (1965-1979)

3)      Millennials (1980-1996)

Read More

Topics: training consultants, corporate training, training company, best training company, training consultant companies, custom development

Top 5 Most Read Training Company Blogs

Posted by Ashley White on Sep 26, 2014 1:58:00 PM


We’re excited to bring you a roundup of our most read blog posts. As an award winning and top training company, we live, breathe and sleep training. As we pour our morning coffee, we think about all training curve balls that you may be facing. Our water cooler conversations may consist of the words compliance training, organizational development, technology user adoption and virtual instructor-led training. Maybe some of you in the learning and development space can relate, but one of our favorite things to do is bring you practical training solutions and powerful insights around the topic of organizational change.


  1. Corporate Training: Top 5 Trends For Training Programs
  2. Top 5 Custom eLearning Development Programs/Authoring Tools
  3. 7 Steps For Best Practices When Implementing Instructional Design
  4. Corporate Training Tips for Creating a Blended Learning Onboarding Training Program for New Employees
  5. 5 Public Speaking Tips All Training Consultants Should Know

Read More

Topics: training consultant, training consultants, training company, training companies, training and development companies, best training companies, training program

Training Companies Reveal - The Real Advantages to using an LMS

Posted by Ashley White on Aug 22, 2014 2:02:00 PM


 For some training consultants, there may be some lingering questions around implementing a new LMS, “Why should my organization implement a blended learning course or eLearning course via an LMS?  What quantitative advantages would it bring to my current training solution and outputs?

LMS

Should we consider hiring a contract LMS Administrator to manage our new LMS?

If implemented correctly, an LMS can be a powerful training solution that can take an organization to the next level of operational efficiency.  Learning Management Systems save organizations, training consultants and instructors valuable time and money by enabling them to easily manage the training of large groups of learners through a web-based environment - anytime, anywhere accessibility.

Read More

Topics: training consultants, training companies, blended learning, training program, LMS, Learning Management Systems, LMS Administrator

Training Company Ranked by PROFIT Magazine for 3rd Straight Year

Posted by Ashley White on Jun 12, 2014 2:01:00 PM

Global Training Company, TrainingFolks has once again been recognized as part of the annual PROFIT 500, the definitive ranking of Canada's Fastest-Growing Companies by PROFIT Magazine.

Read More

Topics: training consultant, training consultants, corporate training company, corporate training companies

Training Companies: Does This Conference Call Sound Familiar? (Video)

Posted by Ashley White on Apr 14, 2014 12:40:00 PM

Anyone that's ever had an office job knows conference calls can often be the pits. The constant beeps, the uncomfortable pauses, that guy who forgets to use the mute button -- the reasons to hate those dreaded meetings just goes on and on.  We are not suffering alone, we can all relate to Tripp and Tyler, who nails the struggles of conference calls in real life posted on youtube: 

Read More

Topics: contract trainers, corporate training, training consultants, corporate training, corporate training consultants, corporate training company, corporate training companies, training company, training companies, training consultant, leadership development consultant, leadership development consultants, training consultant company, management training consultant, training and development company, training and development companies, best training companies, effective meeting, meeting habits, conference call best practices

TrainingFolks Awarded 2014 Training Outsourcing Companies Watch List

Posted by Ashley White on Apr 4, 2014 1:40:00 PM

For the third year in a row, TrainingFolks has been selected by TrainingIndustry.com for the Training Outsourcing Watch List! Applicants selected to the 2014 Training Outsourcing Companies Watch List demonstrated excellence in many areas, including:

Read More

Topics: contract trainers, corporate training, training consultants, corporate training, corporate training consultants, corporate training company, corporate training companies, training company, training companies, training consultant, leadership development consultant, leadership development consultants, training consultant company, management training consultant, training and development company, training and development companies, best training companies