TIPS FROM YOUR CORPORATE TRAINING COMPANY

It was another huge success with the TrainingFolks team on site at the recent The Institute For Performance And Learning Conference & Trade Show that took place at the Westin Harbour Castle.

Season's Greetings

from the TrainingFolks Team

TOP TRAINING COMPANY BEST PRACTICES

When you take a flight, do you watch the airplane safety video? Be honest.

Many inflight safety videos are good examples of what NOT to do in corporate training videos. They are often boring and if you look around the plane, pretty much no one pays attention to them.

Several years ago, Virgin America tried to address this issue by producing an animated safety video featuring wacky characters. The voice over was delivered in a mildly sarcastic tone, as if to say, “Yeah, we know you’ve seen this a hundred times but we still have to show it so at least we can try to make you smile”.

TOP TRAINING COMPANY BEST PRACTICES

Does your company experience this corporate training challenge? With constant changes in information and technology, employees know they need to be continuously learning to deliver peak performance in their jobs. Yet they are so busy, they struggle to find time for learning and development.

Consider these stats:

• 1% of a typical work week or just 24 minutes is all most employees spend on learning and development
• To learn what they need for their jobs, 70% of employees access search engines and 50% to 60% look for online courses
• 30% of employees do most of their work somewhere other than their employer’s location¹

TOP TRAINING COMPANY BEST PRACTICES

It has been widely reported that a work culture supporting employee engagement leads to greater employee retention. The Gallup survey “State of the American Workplace” found that only one-third of employees are “engaged” at work – they love their jobs and work hard every day to improve their organizations. That means two-thirds of employees are not engaged – 51% are “just there” and 16% are “actively disengaged”, miserable in their jobs and destroying much of the good work done by engaged employees.¹

TOP TRAINING COMPANY BEST PRACTICES

Emily was just promoted – she is now manager of the customer service team for student banking at a large financial institution. She is excited about her new position, and also a bit nervous as this is her first experience leading a team.

As a new manager, Emily wants to succeed and the first step is improving her management skills. She has been enrolled in her company’s three-day manager’s course which begins in two weeks – but she wants to start training now. With her days suddenly full of back to back meetings, when can she squeeze in professional development time?

Training Industry Inc. identifies TrainingFolks for best-in-class training services and technologies for a fifth consecutive year.

Cascade Pointe Ln, Cary– June 28, 2016 - Training Industry Inc. the global hub for resources, insight and tools for training professionals has named global corporate training company TrainingFolks to its 2016 Content Development Watch List once again.

Training Industry Inc. identifies TrainingFolks for delivering superior learning services for fifth consecutive year.

Cascade Pointe Ln, Cary– June 22, 2016 - Training Industry Inc. the go to resource for professionals seeking best-in-class training providers and resources has named TrainingFolks as part of its 2016 Training Outsourcing Companies Watch List.

Without exceptional customer service training you could be turning potential customers away and losing your existing ones. 

Download our Exceptional Customer Service Training Checklist created by our top training consultants to help you determine the quality of your current customer service program and how to implement an improvement program based on any gaps.

Did you know?

• Satisfied customers tell 4 to 5 others
• Dissatisfied customers tell 9 to 12 others —
• Only 4% of dissatisfied customers complain. If you respond within 24 to 48 hours, 82–95% of them will do business with you again