CUSTOMER EXPERIENCE STRATEGY TIPS FROM YOUR TRAINING COMPANY
As a customer, have you had this experience? You have an issue with a company and call customer service. You are bounced around through the automated phone system and sit on hold for an eternity. Once you finally reach a live person, they don’t know the answer to your question, so you are put on hold again, your blood pressure rising by the minute.
Most people have war stories of customer service fails. A 2016 Gallup study of more than 13,000 customers found that 59% (about six in 10) had problems with at least one company in the past six months.1