Improve Your Customer Experience Strategy with Microlearning

Posted by Nisha Amin on May 3, 2018 8:33:00 AM


As a customer, have you had this experience? You have an issue with a company and call customer service. You are bounced around through the automated phone system and sit on hold for an eternity. Once you finally reach a live person, they don’t know the answer to your question, so you are put on hold again, your blood pressure rising by the minute.

Most people have war stories of customer service fails. A 2016 Gallup study of more than 13,000 customers found that 59% (about six in 10) had problems with at least one company in the past six months.1

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Topics: customer service training, microlearning

Your Guide to Exceptional Customer Service Training – From Top Training Consultants

Posted by Ashley White on Aug 24, 2015 3:33:00 PM

Without exceptional customer service training you could be turning potential customers away and losing your existing ones. 

Download our Exceptional Customer Service Training Checklist created by our top training consultants to help you determine the quality of your current customer service program and how to implement an improvement program based on any gaps.

Customer Service Training  Checklist

Did you know?

  • Satisfied customers tell 4 to 5 others
  • Dissatisfied customers tell 9 to 12 others —
  • Only 4% of dissatisfied customers complain. If you respond within 24 to 48 hours, 82–95% of them will do business with you again

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Topics: training consultants, corporate training, training companies, customer service training

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