Topics for your Customer Success Training Program

The role of a customer success manager, or customer success teams, is a valuable asset to any company. By upskilling customer service employees up to customer success representatives, you'll ensure short and long-term growth for your company.

How to Plan Effective Leadership Skills Training?

The leadership team can cause employees to thrive or fail depending on their actions. Effective leaders who lead by example and convey the company’s vision and mission give their employees someone to look up. They help build a way that gives employees ownership in the company's performance and helps employees feel more invested in the work they do. Effective leaders are personable and make it easy for employees to talk things through with them. Excellent leadership is important for a company's future success, but leadership development training is essential in order to create great leaders. Even employees in leadership positions need ongoing training and support. Becoming a leader or the head of an organization who develops more effective leaders is not only gratifying but also vital to the longevity of the organization.

How to Drive Technology User Adoption

It's without any doubt that technology has become a critical component in the modern business environment. Using technologies organizations communicate faster and seamlessly when training is done effectively. For example, Salesforce training, Workday training, and SAP training are critical when they are implemented. In addition, storage, processing, and retrieval of information is no longer a problem. But all these can't be true if we don't know the best way to adopt the technology.

To ensure successful technology user adoption, you should know how to handle and use new technical concepts. Also, you need to be able to know which option is the most appropriate for your organization. Below are five tips you can use to drive technology user adoption.

5 Tips for Successful User Adoption of New Technology

Technology is a critical tool for any business that wants to maintain a competitive edge. Every day, new technology springs up, and you may find yourself in need of a technology upgrade for your business.

Effecting change isn’t always easy, and user adoption of new technology can sometimes be difficult to achieve as employees may not be open to change. To combat this, develop a communication plan, explain the benefits the change will bring, and encourage your employees to adopt. Let's take a deep dive into five tips to consider with technology user adoption.

What Is Customer Success Manager Training?

Customer success is, or should be the goal of every business. It means ensuring customers achieve their desired outcomes by using the products or services that they buy. True customer success combines customer satisfaction with relationship-focused client management.

It ensures the goals of the customer and the business are aligned and have outcomes that are mutually beneficial.

Ultimately, customer success managers' goal is to make customers happy and improve their value to the company.

What is Technology User Adoption?

Technology user adoption, in a nutshell, means that all of your company's technology assets are being used at an optimal level. If your employees don’t adopt your new technology, what was the point in introducing it? When introducing updates or new software, you have to prepare your employees for these adjustments. That's where user adoption training comes into play. If your company has software changes, or employees are resistant to change - you'll need to develop a technology user adoption strategy.

How To Create Engaging eLearning: 6 eLearning Best Practices

You’re probably aware of the difference a well-trained workforce can make to the success of your business. The better everyone is at their job, the more everything works in harmony. The result is often an improved bottom line.  

A trained workforce isn’t necessarily one that has acquired many years of formal education. The essential element is that each employee becomes competent in what they do.

Engaging eLearning is a great option for on the job training, as employees can learn on the go when and where they need to. But, how do you ensure your employee is successfully learning while staying engaged?

Reasons to Conduct a Training Needs Analysis

A training needs assessment is done prior to the development of a training program, once a program has been running for a while, or after a change at an organizational or operational level is undertaken. There are three levels of training needs assessment, and it is important to understand why one should do an assessment and what should be done within that assessment to gain value from taking a step back and looking at the overall goals of the training engagement.

Do you know how much your training is costing you both to deliver and in lost opportunity cost?

Top Benefits of eLearning for Employees

As a business owner, training your employees is something you should invest in. But the process of organizing, creating content, and scheduling training can sometimes be more than you can handle internally. The good news is that you can create training with the right eLearning. On top of making you more effective and productive, such a system has several advantages for your staff. Having said that, here are some of the main benefits of eLearning for employees.

Why Should I Conduct a Training Needs Assessment?

Training these days can be challenging for you to deliver to your employees who are working in a hybrid or dispersed way (either because of the circumstances of our global pandemic or because of your business model). If you are going to compete and meet your goals for expansion, growth, or recovery, training will be necessary for your team. In order to determine when and where to start, you need to analyze your current situation and consider what you will be doing in the future. You can do this with a training needs assessment.