How to Conduct a Training Needs Assessment

Posted by Rachael Jones on Oct 6, 2021 8:00:00 AM

How to Conduct a Training Needs Assessment

What is a Training Needs Assessment (TNA)?

Today’s workplace is fast-paced and demanding. Not everybody is willing to invest time in conducting a needs assessment; however, the practice is critical for enhancing workplace performance. Many businesses make assumptions of what their training needs are and how to conduct a training needs assessment.

This can have a significant impact on the success of training efforts because actions may address a symptom but not the real problem to be solved.

A workforce TNA is a way to collect information and to analyze the depth and scope of a problem. Assessments of a problem don’t have to belong or be intensive. If the issue is the rollout or change of a system or new job, the TNA can be reasonably quick. If there is evidence of a problem but no defined solution, or previous solutions have not presented satisfactory results, a longer look at other systemic factors may be required.

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Topics: training needs assessment, training needs analysis, customer service training needs analysis, how to do a training needs assessment, Components of a Training Needs Assessment, How to Conduct a Training Needs Assessment

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