Without exceptional customer service training you could be turning potential customers away and losing your existing ones. 

Download our Exceptional Customer Service Training Checklist created by our top training consultants to help you determine the quality of your current customer service program and how to implement an improvement program based on any gaps.

Did you know?

• Satisfied customers tell 4 to 5 others
• Dissatisfied customers tell 9 to 12 others —
• Only 4% of dissatisfied customers complain. If you respond within 24 to 48 hours, 82–95% of them will do business with you again

Live Sales Training VS eLearning Sales Training

Live Sales Training VS eLearning Sales Training

Sales enablement needs? Does your organization require sales training (live or eLearning)? Start by taking our Sales Training Assessment today!

First Contender: Live/ Instructor-led Sales Training

“Companies reporting strong Leadership Development Programs are 1.5 times most likely to be found atop Fortune magazine’s ‘Most Admired Companies’ list.” 

As most experienced leaders know, people come in all shapes and sizes, and what works for one employee in terms of communicating, motivating, giving feedback, etc., doesn’t have the same results with another employee. Becoming familiar with these behavior styles and recognizing your own allows you to adjust your behavior to meet others’ needs. It will take the most effort to relate to employees who demonstrate the style you least identify with.

Learn how to relate to each style. Download our free Behavioral Style Guide today!

Corporate Training Tips: Benefits of Ethics Training

Tips from Your Corporate Training Company

Ethics training involving your organization's ethics policies is imperative. An effective ethics training program will set out your organization's ethical values, standards, and commitments that form the foundation for the way that your organization conducts business. Find out what activities will support an effective ethics training program. Download our "Ethics Activity Guide" today!

Training Companies in USA - Top 16 Audio/Video Techniques Checklist

Have you ever wondered how much of an impact adding audio/visuals can have on your presentations? How about the most effective types of audio and visual techniques? We looked into the best practices and techniques used by top training companies to reveal the foundation for a successful presentation. Fact is, incorporating an appopriate balance of visuals and audio into your meeting agenda will significantly increase effectiveness and level of engagement. Surprisingly, many training professionals fail to use whiteboards, flipcharts, and handouts as aiding tools during important presentations.

Create Your Best Onboarding Program Ever! - Training Companies Onboarding Examples

Fact: One in three people leave organizations voluntarily or involuntarily before the end of the first year. To top it off, 24% of those people leave within the first six weeks!

If you're recruiting new team members, you want to ensure that the support you offer them sets the right tone from the very first day (or even before). Yet all too often, onboarding fails to make the necessary impact.

Don't let your organization fall into that negative statistic. Get started by downloading your free copy of our Seven Training Tips For a Great Onboading Program guide today! Includes Onboarding Examples!

Tips for Maintaining eLearning - From Top Corporate Training Companies

Top corporate training companies include eLearning initiatives as a valuable tool to share information among remote workers.  Using technology has made creating the program much easier than it had been in the past, yet there are opportunities to reduce the expense of change when it comes to maintaining the eLearning program.

What is often overlooked in the rush to produce eLearning is an ongoing maintenance plan. Who will track content changes? Who will make changes? How will changes be made? How often will changes be required? What impact will this have on learners? What is the cost of maintenance? What happens when it is not maintained?

As part of any eLearning strategy we like to consider the following questions to ensure the eLearning program will be maintained properly - Make sure you are prepared! Download these questions from top training companies today!

5 Out-of-the-Box Ideas from Instructional Design Consultants

Have you been craving a unique way to engage your learners? Are your courses blending together? It's time to take off the rose-colored glasses and see your training program for what it really is. Our top instructional design consultants have discovered 5 out-of-the-box ideas that will wake you up from training déjà vu.

1. Get Gamified!

The truth is, the use of gamification is everywhere. And it's growing - the gamification market is predicted to reach $2.8 billion in direct spending by 2016. Why? Because gamification really works. It encourages users to engage in desired behaviors by showing a path of mastering, and by taking advantage of our human psyche predisposition to engage in gaming. 

What do our instructional design consultants use to make their gamification unique and successful? They include items such as leader boards, badges, levels, challenges and the possibility to level up.  Incorporate those items with game-like dynamics such as competition, urgency, rewards, pride and status- building. Successful gamification can turn work into fun and make learning a joy. The potential is enormous.

Interested in implementing gamification within your organization? Download our checklist for evaluating gamification platforms!

Read more about the benefits of gamification...

Download our TRID Implementation Starter Checklist today!

 The Consumer Financial Protection Bureau delayed the effective date of TILA-RESPA Integrated Disclosure (TRID) rule until Oct. 1. The required loan documentation consists of two new forms: the Loan Estimate and the Closing Disclosure to ensure compliance. These two new documents have thrown the mortgage industry into a mania as they try to comply by the deadline. How will this affect your corporate training initiative?

Don’t be caught unprepared! There is a lot to consider with TRID. It impacts the entire mortgage process. Additionally, failure to comply with these rules could result in unprecedented fines and penalties, costing you thousands of dollars each day. With so much at stake, it’s critical to begin making changes now to ensure you are prepared by the mandatory deadline.

Corporate Training: Top 7 Trends For Training Programs 

Due to the high popularity of our previous post, "Corporate Training: Top 5 Trends for Training Programs", we decided to update the content by adding two more corporate training trends that organizations can't afford to ignore in 2015.

As these trends are on the rise, the need to find the right Instructional Designer (ID) has become increasingly important. Finding an ID with the right qualifications to keep up with these trends is a tall order. Locate your "Super ID". Download our "Top 5 Interview Questions for an Instructional Designer" today!