5 WAYS TO INCREASE NEW TECHNOLOGY USER ADOPTION RATES
CORPORATE TRAINING SERVICES PROVIDER
With what seems like never ending updates or launches of the latest and greatest software, your organization simply can’t afford to not keep up. And so, while companies like Adobe Inc., Google and Salesforce are making changes to their offerings, your training and development needs to constantly be thinking about the best way increase new technology user adoption and support your teams for the best customer service and sales experience possible. Implementing your new software training can be tricky, especially when you consider all the factors that are involved with creating the optimal learning environment.
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From user acceptance of new technologies, developing corporate training materials while software vendors are still developing, wide spread geographical locations of audience, large number of credible and knowledgeable contract trainers, and shifting implementation timelines, the list can feel overwhelming.
Planning is the way to successful employee training whether you can do that with the support of your internal learning team of if you need to look externally to a corporate training company.
Once you’ve decided your best path of execution for your training process, consider these 5 best practices for software implementation training, used everyday by the corporate training experts here at TrainingFolks.
Reverse the 80/20 rule: Focus the initial "go-live" training primarily on the core 20% of the functionality that the employees will use 80% of the time. Initial training sessions should concentrate on Speed to Efficiency of the greatest usage of the system. As part of your learning strategy consider ongoing or continuous education including additional functionality.
Modality Selection: Align delivery modality to learner objectives and transfer.
Instructor-led training in a hands-on lab environment is great for the "go-live" training. However, if the user will only complete a task occasionally, provide them with “How to" quick reference materials or leverage an online courses and support material with microlearning.
Practice, Practice, Practice: Often we see new application training that “tells” about the system or “shows” the system (particularly in e-learning courses). In proficiency-oriented training such as software training, give the employee access to the software or a simulation environment. In fact, training is often more effective if they explore the program first, before attending the session. Remember, a key objective for the training is having the users demonstrate proficient in the training.
Train from the real world: Deliver training in a stable systems environment. An environment that mirrors the real-life environment. Creating "true-life" context, with real-world challenges, will make it easier to transfer new knowledge and skills to job duties. If an application screen is going to change after the training then training would be counterproductive to user adoption.
Don’t overwhelm them: Technology training doesn’t need to be complicated. However, for many employees learning a new system can be overwhelming. A few ideas to mitigate that feeling and increase adoption would be keep them informed of the rollout progress, find your champions, link the training to your business processes, maintain communication and collaboration and celebrate and reward their success, and keep in mind the KISS Principal.