Tips from a Virtual Training Producer
As the world becomes increasingly digital, virtual training has become a crucial tool for organizations to upskill their employees and stay competitive. But with so many companies shifting to virtual training, it's more important than ever to ensure that the programs being offered are engaging, effective, and truly deliver value to the learner.
The Virtual Producer plays a crucial role in ensuring the success of virtual events from a technical perspective. They offer support to facilitators, participants, and the technology used throughout the entire process. They possess a deep understanding of the virtual delivery platform, including its capabilities, features, and limitations to ensure the participants and facilitator are given the necessary support. In a nutshell, a virtual training producer troubleshoots technical issues, guides participants, and assists the facilitator in coordinating a virtual event.
Whether you're a seasoned pro or new to the world of virtual training, you'll find valuable insights and advice to help you create effective, engaging virtual training programs that drive real results.
The role of a virtual producer in training is to ensure that the virtual training session runs smoothly and that the participants have a positive experience. They play a key role in planning, coordinating, and executing the technical aspects of the training. Some tips for success in this role include:
Being well-versed in the virtual delivery platform: A virtual producer should have a thorough understanding of the platform being used, including its features and functionalities, as well as its limitations. This will enable them to effectively plan and execute the training session.
Communicating effectively with stakeholders: The virtual producer should establish clear lines of communication with facilitators, course designers, and other stakeholders before, during, and after the training. This will ensure that everyone is on the same page and that any issues are addressed promptly.
Providing clear instructions to participants: The virtual producer should provide participants with clear and concise instructions on how to use the platform, including how to access and use the different tools and features.
Being prepared to troubleshoot technical issues: Even with the best planning, technical issues can arise during a virtual training session. The virtual producer should be prepared to troubleshoot and resolve any issues that may arise in a timely manner.
Continuously seeking feedback and making improvements: Virtual producer should encourage feedback from the facilitator and participants to improve the session based on their feedback and make adjustments for the next session for better experience and success.
Familiarizing themselves with the material: A virtual producer should have a good understanding of the training material, allowing them to anticipate any questions or issues that might arise during the session. This will also help them to better support the facilitator and participants.
Connect with the Facilitator
Conducting pre-event meetings is a crucial aspect of support provided by the virtual producer. Walk-throughs and rehearsals let you meet the facilitator and discuss the desired support style. There are several clarifications that the virtual producer ought to seek from the event facilitator. They include the tasks to be performed before and after the event, the tools the producer will be working with, private communication choices, and the scope of management by the producer during the event
Facilitator preferences are a guiding factor in coming up with your to-do list as a producer. Presenting the facilitator, the final draft of the to-do list prior to the meeting is also key as it allows them to go through it and determine what should be added or removed. During the session, it is essential that you keep in touch with the facilitator via chat, for instance, for any adjustments to be made and to point out issues that learners may be raised so that they (the facilitator) know where to lay emphasis.
Know the Content
Being familiar with the training material is essential for a virtual producer, even if they are primarily focused on the technical aspects of the session. Having a good understanding of the content allows them to anticipate any questions or issues that may arise, and to support the facilitator and participants more effectively.
A virtual producer who has a deep understanding of the training content is well-equipped to support the facilitator and participants in a number of ways.
Firstly, they are better able to anticipate any questions or issues that may arise during the training session. For example, if they know that a particular topic is likely to be challenging for participants, they can work with the facilitator to come up with strategies to help them understand the material better.
Secondly, They can provide additional support to the facilitator, by following the flow of the training, recognizing when the facilitator moves from one section to the next, and assisting with pacing the session. The producer can help the facilitator stay on time, by communicating the time remaining and change of segments of the session. This helps to keep the session running smoothly and ensures that all of the material is covered within the allotted time.
Thirdly, They can help participants navigate the virtual platform, by providing clear and accurate instructions on how to use the different tools and features. With knowledge of the material, a virtual producer can anticipate the needs of the participants, can provide guidance on any queries or confusion they might have, in an efficient manner.
Lastly, the virtual producer can provide clear feedback to the facilitator after the session, based on their observations during the session, and helps with improvement plans for the next training.
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