User Adoption Strategy: Why Training Alone Won’t Drive System Adoption
New systems are rarely just about technology. The most sophisticated platform or software implementation can fail, quietly or spectacularly, not because the tools are flawed, but because the people who use them were never truly brought along.
Many organizations believe that launching a new system is simply a matter of planning a go-live date, issuing a few communications, and providing standard training. But for organizations with multiple locations, varied user groups, and complex workflows, that approach is not just risky, it’s ineffective.
There’s a disconnect here, and it lies in how organizations approach change and how they train their people.