“Companies reporting strong Leadership Development Programs are 1.5 times most likely to be found atop Fortune magazine’s ‘Most Admired Companies’ list.”
As most experienced leaders know, people come in all shapes and sizes, and what works for one employee in terms of communicating, motivating, giving feedback, etc., doesn’t have the same results with another employee. Becoming familiar with these behavior styles and recognizing your own allows you to adjust your behavior to meet others’ needs. It will take the most effort to relate to employees who demonstrate the style you least identify with.
Learn how to relate to each style. Download our free Behavioral Style Guide today!
Leadership Training Consultants Reveal: The Ways Humans Connect
The more closely managers connect with their employees, the better able they will be to recognize individual behavior patterns and adapt to them. Keep in mind that people connect more strongly through nonverbal communication than through words.
Nonverbal Messages:
⇒ Volume
• Loudness has become synonymous with vulgarity
and unruliness.
• Soft volume has come to mean shyness, nervousness,
and even incompetence.
• Stay away from either extreme.
⇒ Pitch
• Lower pitch sounds more confident, authoritative, and credible.
• Higher pitch sounds give the impression of being nervous, immature, lacking in confidence, or even slightly emotional and hysterical.⇒ Rate
• A slower rate of speech conveys seriousness, authority, and thoughtful deliberation. It also implies well-chosen words and underscores the importance of the message and gives the listener time to contemplate what’s being said and attach the appropriate significance to it.⇒ Connecting
• Moving closer – Show interest by moving closer to the other person or by standing up.
– On the other hand, be respectful of personal space—it varies from person to person.
• Using eye contact – Eye contact can be the most powerful tool for building rapport, but beware of continuing to stare after someone has broken eye contact—it may be considered defiant and rude.
– Generally, make direct eye contact and break after a few seconds.
– Beware of cultural variations.
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