Conflict Management Guide

Download our Conflict Management Guide!

Do you feel you have the knowledge and skills needed to turn conflict around?  Understanding how to deal with emotions and recognize confrontation styles can be the first step to defusing the situation.

Sometimes, despite your best efforts, conflicts get out of control.  In a high-pressure work situation, this is not unusual.  The key is to keep yourself from getting pulled into the anger cycle.  When confronted by an angry person, the following gudie will teach you:

• How to effectively handle conflict situations
• Simple things you should or should not do when confronted
• How to recognize and deal with Conflict Management Styles