Conflicts result in social and economic costs. Conflict resolution by managers can reduce wasted expense and streamline processes. Training managers in critical thinking skills can result in more successful conflict resolution. For example, using mediation for conflict resolution can result in reduced litigation. Training conflict resolution techniques involves using critical thinking skills to circumvent escalation and prevent additional issues.
Understanding the methods of conflict resolution creates a non-emotional and cognitive way to create distance between critical thinkers and the conflict.
Taking a step back to review a conflict from a less contentious vantagepoint is important for critical thinking. Utilizing higher thinking skills instead of emotion can streamline the path to clear decision-making.
Critical thinking includes evaluating and understanding why a point of view differs from another. The ability to listen, observe and interpret information including understanding body language and tone is an important managerial skill.
The ability to observe, listen accurately and analyze incoming information during a conflict is key to conflict resolution.
Critical thinking involves integrating information to evaluate conflict and then resolve the conflict using solutions or resolutions that have been successful previously.
Some types of conflict resolution include: